Terms and Conditions

GENERAL PROVISIONS

- The website operated at the addresses: www.sklepkomputerowy.nl, www.naprawalaptopow.nl, www.pc-enter.nl, www.serwiskomputerow.nl, www.bestandenkwijt.nl is operated by PC ENTER Service located in Helmond at Heistraat 56. Registered in the national business register (KVK) under number: 58747915.

The use of the websites is possible provided that the teleinformation system used by the customer meets the following minimum technical requirements:

● Internet Explorer version 9 or newer with ActiveX, JavaScript and cookie support enabled, or

● Mozilla Firefox version 3.8 or newer with JavaScript and cookie support enabled, or

● Google Chrome version 4.0 or newer with enabled support for JavaScript and cookies, or

● Safari version 5.1 or newer with enabled support for JavaScript and cookies;

● Minimum screen resolution of 1024×768 pixels,

● In case of permission to receive an electronic invoice, software for opening PDF files is required, for example, Adobe Acrobat Reader.

TABLE OF CONTENTS

1. Terms of Service
1a. General provisions
1b. Shipping
1c. Guarantee
1d. Repair time
1e. Repair costs
1f. Final Provisions

2. Terms for purchases in the physical store
2a. Revocation of Agreement.
2b. Complaints about goods
2c. Delivery and collection of products in the store

3. Warranty on products

4. Terms and conditions for purchases in the online store
3a. Revocation of Agreement.
3b. Complaints about goods
3c. Delivery and pickup of products in store

5. AMENDMENTS TO GENERAL TERMS AND CONDITIONS

1a. GENERAL PROVISIONS
- Repairs are carried out without consulting the customer up to an amount of €50. Above this amount, the service will contact the customer.
- If parts must be ordered, the service may require a deposit from the customer.
- The service is not responsible for data on the media of the device submitted for repair (hard drives, flash memory, etc.). The service is not required to backup or restore the original contents of the disk before and after the repair. The customer must secure the data on hard drives and other media before submitting the device for repair. This does not apply if the customer specifically specifies what data they wish to retain, where unspecified data will not be included in the backup - the customer is responsible for accurately specifying what data is to be retained by the service. Programs cannot be retained, only files that can be copied and opened on a new or repaired device.
- The cost estimate for the repair is valid for 5 calendar days from the date of preparation - in case of price changes or availability of parts before the expiration of the validity of the estimate, the estimate will be invalidated.
- The service is not responsible for transporting the unit without its original packaging.
- The service is not responsible for the courier service if the customer chooses to have the device delivered via courier or shipped after the service.
- We install operating systems and licensed software only from media provided by the customer.
- The service receipt is the only document that entitles the equipment to be picked up at the service and must be returned to the sender upon pickup.
- Equipment picked up after 30 days of service will be charged a storage fee of 0.5% of the service price per day of delay. After 90 days, the equipment will be scrapped.
- During the repair process, the service will contact the customer to discuss details that have emerged during the repair and after completion of the job as information about the possibility of picking up the equipment: pick-up is possible at the address Heistraat 56 in Helmond during store opening hours.
- The service is not responsible for the legality of software and data on the media submitted for repair. The service guarantees confidentiality of data on the media provided with the equipment.
- Service reserves the right to return unrepaired equipment to customer due to lack of available parts or other factors beyond Service's control.
- The service reserves the right to return equipment showing symptoms other than those reported in the order. This is due to the technology of running components (SMD, BGA), where regeneration of these systems outside of replacement may not produce the desired result. In this case, replacement of the component with a new one remains, if available.
- The service reserves the right not to repair hidden or newly discovered damage upon completion of the repair - upon notification of equipment for repair.
- In case of cancellation of the repair after receiving the equipment, the customer will be charged with the cost of diagnosis as stated in the price list.
- In case of cancellation of the repair after determining the cost and required parts, the customer will be charged with the cost of the procedures performed to date and parts ordered or purchased.
- Upon approval of the service price, this repair order constitutes an agreement to perform this repair.
- A "regular" repair is considered a standard service, meaning that the repair time does not exceed 7 business days.
- For an "express" repair, the repair time does not exceed 2 hours, provided the equipment is delivered before 1:00 pm. If the service does not meet the deadline, the customer pays for a "regular" service. "Express" service will be performed only at the customer's request. If there is a problem with the availability of parts, the expertise is considered "express" and the repair is considered "ordinary."

1b. SHIPMENT OF EQUIPMENT
- Equipment should be sent to the service address (PC ENTER Service, Heistraat 56, 5701 HP Helmond) after prior notification.
- The risk of damage to the equipment during transport to/from the service lies with the customer. To prevent damage, the equipment must be properly packed and protected.
- PC ENTER Service is not responsible for damage to equipment during shipment by the customer. All shipments by PC ENTER Service are properly packed and protected according to the required standards.
- If the service receives an incorrectly packaged or non-shippable shipment, the cost of new packaging (€25.00 including VAT) will be charged to the customer.
- If the customer refuses to pay the additional packaging fee, the equipment will be shipped in the customer's packaging and PC ENTER Service will not be responsible for any shipping damage due to improper packaging.
- PC ENTER Service is not responsible for damages caused by external couriers. We take care of correct packaging of the equipment upon shipment.
- We are responsible for packages delivered by PC ENTER Service employees - any damage, loss or other problems during transport by an employee are covered by the company's insurance.
- We are not responsible for packages sent by courier - all damage, loss of packages should be reported immediately to the courier and the courier company - as the sender, we assist in reporting damage or other problems with the package, but we take no responsibility if the customer chooses to use outside courier services.
- We recommend that desktop computers be delivered and picked up in person because of the delicate components inside that can be damaged even when packaged correctly. The service is not responsible if the customer chooses to have the equipment delivered by mail or shipped after repair.
- We recommend that all equipment be delivered and picked up in person due to possible damage in transit by third parties, loss of packages or other problems.
- Large shipments such as desktop computers, screens - are shipped via UPS. Shipping costs depend on size and weight. Shipping costs are paid by the customer.
- Smaller packages are shipped via POSTNL or DPD. Shipping costs are €8.95.

1c. WARRANTY
- A warranty of at least 1 month is provided on the repair. The warranty covers replaced parts and related work.
- We do not warranty software and everything related to it.
- On parts, the manufacturer's warranty applies within the period specified by the manufacturer.
- Damage to seals or traces of mechanical, chemical, thermal, etc. damage and the use of non-original consumables disqualify the equipment from warranty.
- We do not warranty equipment after water damage, even if it has been repaired.
- In order to confirm the warranty, the customer must submit the necessary documents as described in the warranty provisions accompanying the equipment he purchased. If the documents confirming that the equipment is under factory warranty are not submitted, the repair will be considered paid for according to PC ENTER Service's price list. If the correct documents are presented, the repair time will be calculated from the day the customer provides the documents.

1d. REPAIR TIME
- The repair time is 21 business days from the time the equipment is received at service. This time may vary depending on parts availability, a cause beyond our control. This time may also be extended if hidden information about water damage, third-party interference or other complicating factors are discovered during repair.
- If a computer, disk, system or other device or part of the equipment or software is password protected and the customer fails to notify this at the time of notification or fails to provide the passwords, the repair time will be calculated from the day the customer provides the necessary passwords, keys, etc.

1e. REPAIR COSTS
- Each paid service is preceded by an expertise (diagnosis), which is a paid operation according to PC ENTER Service's price list. If the full repair is performed, the total repair price will be reduced by the down payment for the expertise (diagnosis). The deposit will be deducted from the cost of the expertise and will not be refunded in case of cancellation of the repair or impossibility to perform the repair due to causes beyond the control of PC ENTER Service (unavailability of parts, additional and not previously reported damages that make the repair impossible).
- Prices are set by the service based on the price list of service work available at the facility and on the company's websites, and the prices of parts used for the repair.
- Service performs repairs of reported defects without additional arrangements up to the amount listed in item 1a. Upon discovery of additional defects or the possibility of repair, Service will contact you by telephone to coordinate work.

1f. FINAL PROVISIONS
- Any customer who presents equipment for repair is required to be familiar with these terms and conditions. By presenting equipment for repair, the customer voluntarily accepts these terms and conditions. This is also the agreement on which the service is based and which governs the rights and obligations. All other provisions must be submitted in writing and accepted by both parties.
- For issues not covered by these terms and conditions, the provisions of the Civil Code apply.
- Detailed terms of service are available at the branch or on the company's websites.

2. Terms for purchases in the physical store

2a. REVOCATION OF THE AGREEMENT
- The goods returned by the customer must be packed in such a way as to prevent damage during transportation.
- Used or altered products cannot be returned.
- Used products purchased in the physical store cannot be returned.
- The product must not show signs of use, must have original protective films and undamaged packaging (with the exception of safeguards that cannot be tested without removal). Products packed in packaging that is difficult to open must be carefully cut open so as not to damage the packaging.
- Products with damaged packaging, security materials or incomplete accessories cannot be returned in full. Each situation is assessed individually.
- Damaged seals on the device disqualify it for return.
- After checking the product, the refund will be made via bank transfer within 14 working days.
- In the case of a down payment for a purchase (i.e. reservation of equipment, preparation according to customer instructions), the down payment is non-refundable in case of cancellation / non-performance of the contract (i.e. failure to pick up on time, failure to pay for the purchase on time) or commencement of work at the customer's request (i.e. installation of software or change of configuration at the customer's request), the down payment is non-refundable (covers the commencement of work by the seller and its costs).
- If the reservation of the product is canceled within 2 business days of the reservation date and no changes to software or hardware have been made during this time, the deposit will be returned in full.

2b. COMPLAINTS ABOUT GOODS
- PC ENTER Service as seller is liable to the client, who is a consumer, for non-conformity of the purchased good with the purchase agreement.
- The goods returned by the customer must be packed in such a way as to prevent damage during transportation.
- Modified products cannot be claimed.
- Damaged seals on the device disqualify it for advertising.
- Damaged serial number labels disqualify the product for advertising.
- We do not warranty software and everything related to it.
– The customer is obliged to report detected defects and faults immediately after their discovery.
– Sustained use of defective equipment after a defect has been established releases the seller from liability.
– If the Customer does not file a complaint in a timely manner, PC ENTER Service may require an independent technical expertise to prove, that the observed damage or defect existed from the beginning.
- In case of doubt or dispute as to liability for the defect, PC ENTER Service may propose a repair at the customer's expense or a partial reimbursement of the repair cost in lieu of a full refund.

2c. DELIVERY AND COLLECTION OF PRODUCTS IN STORE
- Goods ordered in the physical store can be picked up in person or delivered to the address provided.
- Delivery of large products is only possible via pallet shipment or transport by our company.
- The customer can also arrange their own transportation - in this case, all responsibility for pickup, packaging and delivery lies with the customer.
- Shipping costs depend on the delivery method selected and will be stated during the order placement process.
- Delivery time for goods is 1 to 14 business days unless otherwise stated in the product description.

3. Warranty on new, outlet and used products:
- All products sold in our store are covered by an appropriate warranty, including: new products with factory warranty, used products with our internal warranty. Outlet products may be covered by both factory warranty and our warranty.
– New products: New products are covered by a minimum warranty of 2 years, in accordance with the legal warranty period. Within the first year, the burden of proof lies with the seller; after this period, the customer must prove that the defect was already present at the time of purchase. If a technical examination shows that the defect is not covered by the warranty, the cost of the expertise may be charged to the customer.
– Used products: A minimum warranty period of 6 months applies to used products. Within this period, the seller bears the burden of proof and fixes defects covered by the warranty at no cost. After 6 months, the burden of proof shifts to the customer, and if an expertise is required to determine the cause of the defect, the cost of this may be passed on if it appears that the defect is not covered by warranty.
– Outlet Products: Products sold as an outlet may have a warranty period of 6 months to 2 years depending on their condition. Within the first 6 months, the burden of proof lies with the seller; thereafter, with the customer. If the product becomes defective after this period and an expertise is required, the cost of this may be recovered from the customer, provided that it appears that the defect is not covered by warranty.
– Refurbished products: For refurbished products, the warranty period is from 6 months to 1 year, as indicated at the time of purchase. Within the warranty period, a defect will be repaired free of charge if covered by warranty. If an expertise is required after the warranty period expires, and it reveals that the defect is not covered by warranty, the cost of the expertise may be charged to the customer.
– Used products with limited warranty (1-3 months): Some older or discounted used products may be sold with a warranty period of 1 to 3 months. Within this warranty period, defects will be repaired according to the warranty terms. After this period expires, the customer bears the burden of proof for defects and any expertise and repair costs may be charged if it is found that the defect is not covered by the warranty terms.
– Older or heavily discounted products: For very old products (e.g., 10-year-old laptops) or heavily discounted items, no further reimbursement or repair may be claimed after the warranty period expires unless the product becomes completely defective within an unreasonably short time after purchase. In such cases, a claim will be assessed based on reasonable expectations relative to the age and condition of the product.
– Batteries in used devices: Used laptops, phones, tablets and other devices with a reused battery are not covered by a warranty on the battery, unless the product is equipped with a new battery at the time of purchase and this is explicitly stated in the product description. In such cases, the warranty on the battery may be equal to the warranty period of the device or apply separately until a specific date, depending on the time of purchase and installation. Batteries may have different warranty periods ranging from 6 to 24 months.
- We do not warranty software and everything related to it.
– Software and operating systems: For devices with an operating system (such as Windows, Linux, macOS) there is no warranty on the operating system. For used devices, the operating system is checked and delivered functioning before delivery. For new devices, the operating system is pre-installed by the manufacturer and is not covered by PC ENTER Service's warranty.
- Damage to seals or traces of mechanical, chemical, thermal, etc. damage and the use of non-original consumables disqualify the equipment from warranty.
- Products repaired under warranty are checked for the cause of the failure - failures caused by improper use disqualify the equipment from warranty.
- The warranty time for repair is 30 working days. This time may vary depending on parts availability, a cause beyond our control.
- The repair time of a product during the manufacturer's warranty does not depend on us (PC ENTER) and may vary by manufacturer.
- This time can also be extended if hidden information about water damage, third-party interference or other complicating factors are discovered during the repair.
- The goods returned by the customer must be packed in such a way as to prevent damage during transportation.
- The warranty period is listed in the product description or on the invoice.
- Warranty conditions are in accordance with those described by the manufacturer or seller.
- If a defect is detected during the warranty period, the consumer is entitled to free repair.
- Upon discovery of a defect, the customer is obliged to bring the product to our service point.
- For factory warranty, we recommend contacting the manufacturer for a faster repair - depending on the product, the manufacturer's service may come to the customer, to the service point or have the product shipped to the manufacturer's service point.
- The warranty on new products is valid for a period of 2 (two) years from the date of purchase. This warranty supplements and in no way limits the consumer's rights as stated in applicable legislation. The warranty is granted only in strict compliance with the operating and safety instructions described in the documentation accompanying the product. If defects occur within the warranty period, they will be remedied free of charge.

This warranty does not apply if:
- Required documents (receipt or other proof of purchase) have not been provided or contain incomplete or illegible information;
- The product serial number has been altered, removed or is illegible;

This warranty is void if the defect is caused by:
- Mechanical damage, penetration of liquids or other foreign substances (including insects) into the product;
- Lightning strike, fire, flood, lack of ventilation and other causes beyond the control of the manufacturer;
- Use of the product in violation of the manual;
- Installation and/or use of the product in violation of the manual;
- Repair or modification of the product by any person or entity other than authorized service partners.
- If damage (defects) is due to incompatibility of water and/or electricity networks.

This warranty does not extend and does not cover liability for any damage, direct or indirect, caused to persons, property or animals, if it results from non-compliance with company regulations or intentional or negligent acts of the purchaser or third parties. If the device does not comply with local regulations, the user may not use the device or additional options.
This warranty does not cover periodic maintenance, repairs and replacement of parts due to normal wear and tear, such as: replacement of filters and other limited-life parts.
This warranty applies only to products purchased for personal use and not for resale or commercial activities.

4. Terms and conditions for purchases in the online store

4a. REVOCATION OF THE AGREEMENT
- Consumers have the right to return any product received within 14 days of ordering without giving reasons.
- The 14-day return option only applies to consumers. This means that if you buy a product for business use (with an invoice with the company's Chamber of Commerce number), you cannot use the 14-day return option.
- The customer can use the sample withdrawal form, which can be printed and filled out. However, this is not mandatory. The withdrawal form is available on the website, in the "Additional Information" section.
- In the event of withdrawal from the distance contract, the contract shall be considered not concluded and the seller shall refund to the customer all payments received (excluding additional costs resulting from a delivery method chosen by the customer other than the cheapest standard delivery method offered by the seller), without undue delay and, in any case, no later than 14 days from the day on which the seller is informed of the customer's decision to exercise the right of withdrawal.
- The cost of returning the product without giving reasons shall be borne by the customer. In case of non-conformity of the product with the description, the costs shall be borne by the seller.
- Refunds will be made using the same payment method the customer used in the original transaction, unless the customer has expressly agreed to another solution. In any case, the customer will not be charged additional fees for this refund.
- The seller can wait to refund until it has received and inspected the product.
- The goods returned by the customer must be packed in such a way as to prevent damage during transportation.
- Used or altered products cannot be returned.
- Used products purchased in the physical store cannot be returned.
- The product must not show signs of use, must have original protective films and undamaged packaging (with the exception of safeguards that cannot be tested without removal). Products packed in packaging that is difficult to open must be carefully cut open so as not to damage the packaging.
- Products with damaged packaging, security materials or incomplete accessories cannot be returned in full. Each situation is assessed individually.
- Damaged seals on the device disqualify it for return.
- After checking the product, the refund will be made via bank transfer within 14 working days.
- In the case of a down payment for a purchase (i.e. reservation of equipment, preparation according to customer instructions), the down payment is non-refundable in case of cancellation / non-performance of the contract (i.e. failure to pick up on time, failure to pay for the purchase on time) or commencement of work at the customer's request (i.e. installation of software or change of configuration at the customer's request), the down payment is non-refundable (covers the commencement of work by the seller and its costs).
- If the reservation of the product is canceled within 2 business days of the reservation date and no changes to software or hardware have been made during this time, the deposit will be returned in full.

4b. COMPLAINTS ABOUT GOODS
- PC ENTER Service as seller is liable to the client, who is a consumer, for non-conformity of the purchased good with the purchase agreement.
- The goods returned by the customer must be packed in such a way as to prevent damage during transportation.
- Used or altered products cannot be claimed.
- Damaged seals on the device disqualify it for advertising.
- We do not warranty software and everything related to it.

4c. DELIVERY AND COLLECTION OF PRODUCTS IN STORE
- Goods ordered in the physical store can be picked up in person or delivered to the address provided.
- Delivery of large products is only possible via pallet shipment or transport by our company.
- The customer can also arrange their own transportation - in this case, all responsibility for pickup, packaging and delivery lies with the customer.
- Shipping costs depend on the delivery method selected and will be stated during the order placement process.
- Delivery time for goods is 1 to 14 business days unless otherwise stated in the product description.

5. AMENDMENTS TO GENERAL TERMS AND CONDITIONS
- Amendments to the general terms and conditions may not result in unreasonable disadvantage to the customer. If an amendment is deemed unreasonably onerous, the customer retains his rights based on the previous version of the terms and conditions.
- PC ENTER Service reserves the right to modify these terms and conditions. The amended terms and conditions will take effect on the date specified in the update.- Customers will be given at least 14 days before the effective date notified of changes to the terms and conditions.
- Changes are published on the website and, if applicable, communicated by e-mail to customers with current orders or service contracts.
- If a customer does not agree to the changed terms and conditions and has a current contract, he/she may terminate the contract before the effective date of the change.

These rules are effective Jan. 1, 2023. Last update: March 01, 2025.

serwis@naprawalaptopow.nl